How does AutoLens handle CASL compliance?
AutoLens logs express and implied consent at the point of capture and timestamps every opt-in. It also appends an identification footer with an unsubscribe instruction. That footer goes on promotional texts and on conversations your dealership starts. STOP and UNSUBSCRIBE are honoured immediately, before the AI sees the message, and the opt-out is recorded. Consent records are retained and exportable for audit. Compliance ultimately depends on your own consent practices. You are responsible for obtaining valid consent; AutoLens gives you the tools to capture and honour it. General information, not legal advice.
Where is my data stored?
AutoLens currently runs on Railway's US-East region. A Canadian database region is on our roadmap; until it lands, US hosting is disclosed here and in our privacy policy. Ask us if you need a signed data processing agreement and we will put one in front of you before you sign. Your consent logs, conversation history, and audit records are exportable and deletable on request, which supports your obligations under PIPEDA and Quebec Law 25.
Does AutoLens support Quebec French (Law 25 / Bill 96)?
Partly, and here is exactly how far it goes. French opt-out and help keywords — ARRÊT, DÉSABONNER, AIDE — are recognized, and a customer who texts one gets the confirmation back in French. INFO returns a bilingual reply. That handling is live today. What we do not have yet is a library of French marketing templates or automatic per-contact language routing for AI replies. Do not buy AutoLens expecting your outbound French copy to be written for you. The Law 25 data-subject request workflow (access / correction / deletion within the legislated 30-day window) is included.
Where do my leads come from?
From the Facebook Marketplace listings you post with the AutoLens extension. Your number rides in every description, so buyers text you directly and the AI Responder replies in seconds. Website-form leads can also come in through a secure webhook and be worked over SMS.
We use Owini or VinSolutions today. How hard is it to switch?
Be aware there is no automated importer or connector today — we do not migrate data for you as a product feature. What the Dealer Groups plan includes is hands-on help from our team. We will sit with you and look at what you can export from your current CRM. Then we help you get the records that matter into AutoLens by hand. Most dealers start fresh on new leads and leave the old system read-only for history. Talk to us before you sign so we can scope your data honestly rather than promise a timeline we cannot commit to.
Month-to-month or annual?
All plans are month-to-month today. Upgrade, downgrade, or cancel any time from the Stripe Customer Portal. No cancellation fees. Annual billing is on the roadmap — if your team needs it now, ask us about the Dealer Groups plan.
What happens after 1,000 texts a month on Starter?
Starter includes 1,000 outbound texts a month. There is no automatic overage charge today. If your dealership regularly needs more, we agree a price with you before we bill anything. Or we move you to the Dealer Groups plan with negotiated volume. You will never find a surprise SMS charge on your invoice.
Free trial?
Starter includes a 7-day free trial with full feature access. A credit card is required to start it; cancel anytime before day 7 and you will not be charged. Extension is billed from day one — no trial, but cancel any time.
What is the difference between Starter and Dealer Groups?
Same product, every feature. Dealer Groups (our enterprise plan) is for dealer groups that need a contract conversation. That means multiple rooftops, negotiated SMS volume, dedicated onboarding, priority support, and hands-on setup help when you switch. If you can sign up on a credit card today, you want Starter.
Is there a limit on Facebook Marketplace posting?
Posting is capped at 10 listings per day per user, with a 1-minute gap between each. This is a Facebook account-safety limit, not a plan restriction. It applies on every tier to keep your Facebook account from being flagged for spam. Each team member gets their own 10, so a 3-person team can post 30 a day. The same 10-a-day limit also applies per Facebook account, so if your team shares one Facebook login you share one allowance. There is no monthly cap. The counter resets at midnight your local time, and a same-day re-post of a listing you already posted today doesn’t count again.
